Data & Privacy
You can submit a request without installing the app. Sign in to track a request, or email support if you cannot sign in. Include your account email or username, shop name and whether the request concerns your own access or the whole workspace. Do not send passwords, OTPs, private keys or customer documents.
Email support to request deletion — support@fixcron.com
Staff cannot close the company or cancel its plan. A workspace closure affects its owner, staff and branches. If an owner only wants to leave, ownership may need to be transferred first.
Choosing to delete an account does not automatically refund unused subscription time. Refund requests are assessed separately under the terms agreed at purchase and applicable law. Your statutory rights are unaffected.
Wallet balances are reviewed separately from subscription fees. Submitting this request does not remove a balance or issue a refund.
Eligible account data will be deleted or anonymised after identity and scope verification. Records needed for legal obligations, security, disputes or other people’s rights may be retained with a stated reason and retention period. Support will explain the outcome and backup handling; not all historical records can be erased immediately.
Necessary Malaysian tax records generally have a seven-year retention requirement, calculated from the relevant year-end; late or unfiled returns and other obligations can change the deadline. This does not mean keeping your entire account for seven years. Warranties, disputes and legal holds are assessed individually. Support will identify retained categories, reasons and dates. Backup and external-provider copies have separate handling; deleting live data does not immediately remove every backup copy.